KB

Kevin B. 2 years ago • From Google

Rating

Excellent

Felt listened to again after difficult period

I have been attending this practice for nearly four decades and previously benefited from the attentive care provided by the medical team for the majority of that period. However, following changes that occurred during the pandemic, I found myself seriously considering moving to a different surgery. My experience improved significantly when I was seen by one of the newer clinicians, who demonstrated excellent listening skills and a genuine commitment to patient care. Since then, I have noticed a positive shift in the overall atmosphere of the practice. The administrative team, clinical nursing staff, trainee doctors, and the wider medical team all appear to be working collaboratively to restore the surgery to a high standard of care. I am grateful for the efforts of everyone involved in making this improvement possible.

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