Tower Family Healthcare Tottington

Pathetic excuse for a gp surgery. Utterly useless. Good luck getting through to reception nevermind having them actually bother to find an appointment for you

After using the online appointment service, which has limited availability unless accessed early in the morning, I eventually managed to book a slot after several days. I then spent the day waiting..

The clinician at this practice is absolutely wonderful. They are doing a fabulous job and really know their stuff.

Absolutely fantastic medical team and reception staff. The clinicians listen carefully to patients and consistently make time for their appointments.

The medical professionals at this practice demonstrate a high level of professionalism and consistently provide comprehensive support and assistance. I appreciate their dedication.

Consistently excellent service. The clinical team demonstrates outstanding professionalism. Staff members are genuinely kind, attentive, and show genuine compassion in their approach.

It has become extremely difficult to secure an appointment with a GP at this practice. When attempting to book during regular hours, either in person or by telephone, you will typically be informed,..

I'm disappointed with how things have changed at my practice. It's no longer possible to see a clinician in a timely manner. The response time to my recent query was extremely poor, taking nearly..

My parents are both in their eighties. Unless you are comfortable with computers and can manage to get in touch through online methods, this practice may not be suitable for you. If something urgent..

Accessing medical care at this practice feels like winning a lottery—only a select few manage to secure appointments, while the rest are turned away. When I called mid-morning, I was told that an..

If you are seeking a practice that functions as a proper GP surgery, this may not meet your expectations. Obtaining a telephone consultation with a clinician can take considerable time, and..

Just had probably the best consultation with a GP I've ever had. Helpful, informative and straightforward. What a nice person, the NHS needs more like them. I've noticed that the majority of..

There appears to be an issue with the callback service. I have been waiting for an urgent medication request to be processed and have been following up on its status. The queue position has been..

My partner struggles with significant anxiety and depression, and when it came time to adjust her medication, we were informed that the practice would contact us within a week for a follow-up. That..

The practice has experienced a decline in service quality following its merger to form the larger healthcare organisation, and I feel the current health situation is being used as a reason to limit..

This practice has significantly declined from its former standard as a health centre in the area. The service quality has become deeply disappointing. I would recommend considering alternative..

Absolutely disappointing. Waited extensively for a callback that never came. The service fell short of expectations.

The appointment system at this practice is perhaps one of the poorest approaches a surgery could use, with availability being restricted to such limited hours.

Frustrated with appointment booking process! I received a message instructing me to call and arrange an appointment with a clinician who knows my medical history. When I called during mid-morning, I..

Contacted the reception team today and was told someone would return the call, but this did not happen. Multiple messages were left while a family member experienced significant distress, remaining..