IT

Isha T. 4 years ago • From Google

Rating

Excellent

Felt listened to and genuinely cared for

A healthcare professional saw me on a bank holiday in May at approximately 9:10pm. They listened carefully to what I was experiencing and addressed my concern, which felt urgent as I had been dealing with discomfort for roughly a week and managing it with pain relief medication. The clinician provided an assessment, offered a diagnosis, and then provided treatment. I found them to be highly skilled and effective in their approach. Although I may require additional treatment in the future, despite being in discomfort at the time, I felt a sense of relief and even amusement upon receiving the diagnosis, as I was grateful to have professional support. I had spent years struggling with my mental health and feeling disconnected, and this year marked my first visit to seek this type of care in approximately eight years. The clinician made me feel genuinely cared for and helped restore my faith in the kindness of healthcare workers. I am very grateful for the care I received.

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