Rainbow Practice

I am satisfied with the care I have received and do not feel dismissed or overlooked. I feel that my concerns are heard and taken seriously. There is a particular member of staff with whom I feel at..

My husband required an urgent appointment, so he contacted the surgery first thing in the morning and was able to see someone the same day. The clinician we saw was absolutely wonderful—so polite,..

I attempted to book an urgent same-day appointment by calling at 8am upon opening. The receptionist advised me to ring back at 8:30, which seemed unusual given the practice had just opened. When I..

The reception team demonstrated genuine helpfulness and made considerable efforts to arrange an appointment, though there were some delays in reaching them by phone.

One member of the reception team was very helpful, sympathetic and demonstrated understanding of my concerns. However, I found another receptionist's approach less satisfactory. When I requested to..

Inadequate handling of my care.

The administrative staff are very helpful and provide excellent support. The reception team are also lovely and welcoming. Appointments have been readily available whenever needed, and the clinical..

I found it very difficult to secure an appointment through the standard booking system, with availability not opening up for several weeks. When attempting to reach the practice by phone for an..

Outstanding care and support provided to patients of all backgrounds. I have been attending this practice for over a decade and have consistently had positive experiences across every aspect of my..

I don't typically leave negative feedback, but on this occasion I felt compelled to share my concerns. I experienced significant difficulties with communication from the front desk staff, as phone..

I have been experiencing upper abdominal discomfort and digestive issues for more than half a year and have struggled to obtain a clear diagnosis. Securing appointments has proven difficult, and..

The practice I attend is located upstairs. I have been attempting to book an appointment by phone for two weeks without success. I am instructed to call at a specific time in the morning, but when I..

Worst surgery in the area The receptionist was quite unhelpful. I've been waiting over a day for a prescription to be authorised, and was told I need to wait until the clinician finishes their..

Consistently outstanding and remarkably supportive throughout every interaction. Genuinely grateful for the exceptional care provided by the entire team.

The reception team appeared disorganised, with multiple instances of booking errors and last-minute cancellations occurring on separate visits. There were also issues with incorrect items being..

I have consistently received excellent service from this practice. The entire team demonstrates friendliness and genuine willingness to provide assistance whenever required. Although I experienced..

If you require documentation forms completed and will need to pay for the service regardless, it may be worth considering private healthcare despite the additional cost. I requested an appointment..

Have been a patient for a decade and everything has gone smoothly!

The team at Rainbow Practice have been wonderful. I really appreciate their support.

I spoke to a young lady when calling the GP surgery for the first time in a long while on behalf of my partner, and she was very nice and patient. Thank you for the helpful assistance.