Wentworth Medical Practice

The telephone queuing system keeps you waiting for an extended period, making the callback option seem appealing, yet upon checking your status you discover you have been removed from the queue and..

I attempted to schedule an appointment and was provided with a booking link, though no available time slots were shown. When I called to discuss this further, I experienced a lengthy wait of..

I have made three separate requests for medical guidance from this practice and specifically asked to speak with a clinician. On each occasion, a member of the administrative team responded by..

I was extremely satisfied with the level of care, attentiveness and professionalism demonstrated by every member of staff I encountered during my visits, spanning clinical and administrative roles..

This medical practice demonstrates consistency, though unfortunately in a negative direction. The initial contact team appears to struggle with distinguishing between urgent and routine appointment..

dont know how you can operate three surgerys with only 5 doctors

Since transferring to this practice after my previous surgery closed, I have been very impressed with the service. I consistently manage to secure appointments when required and administrative..

I would like to offer my sincere appreciation for this practice and its healthcare professionals and team members. I have been a patient for many years and have witnessed the practice develop and..

Overall the surgery is good but I had a disappointing experience with one member of the nursing staff who I felt displayed an unprofessional manner and unhelpful attitude, particularly when working..

I would like to express my appreciation for the excellent and highly professional care I received at the medical practice. The healthcare professional I saw demonstrated outstanding competence and..

The staff members are pleasant when you manage to interact with them directly. The digital appointment booking system is quite frustrating, incorporating numerous irrelevant questions that appear..

I had an excellent appointment at the medical practice today. The clinician conducted a thorough review of my medical history, arranged necessary tests on site promptly, discussed the proposed next..

The nursing staff member demonstrated excellent interpersonal skills with a warm and reassuring approach to patient care.

I have experienced significant difficulty reaching the practice by telephone, and on one occasion my call was disconnected. My elderly relative does not have internet access, which makes it..

Excellent experience during my visit today

Prompt and streamlined out-of-hours service

The appointment started promptly at the scheduled time. The reception team demonstrated excellent friendliness and courtesy. The clinician took care to thoroughly explain all aspects of the..

I have recently joined the practice and have been very pleased with the entire staff and the supportive environment they foster, with a strong focus on patient education.

I felt that my concerns were not taken seriously during my appointment. The healthcare professional seemed dismissive of what I was experiencing and appeared to question my account of my symptoms...

The healthcare professional demonstrated considerable kindness and compassion during my visit.