Stanley Medical Group

Attempting to reach someone at this practice is extremely difficult and frustrating. I have never experienced such poor accessibility before.

The level of helpfulness when calling seems to vary depending on who answers the phone. On this occasion, the staff member who assisted was not particularly helpful, though there have been other..

I have been trying to access the prescription service for over two weeks without success. When I initially requested my login details two weeks ago, I was told they would be sent out, but they never..

I have consistently had a positive experience.

Disappointing experience. I requested a work absence certificate more than two weeks ago following a period of self-certification, and despite making three additional attempts to follow this up, I..

I'm generally reluctant to visit the surgery, but I felt I needed to make an appointment. Unfortunately, I've experienced persistent difficulties reaching the practice by telephone. On the occasions..

I had a very negative experience with the medical care I received.

The NHS is amazing and the staff that work in it are incredible...but it's extremely clear the professional standards of this practice are very low. There were instances where prescriptions..

My daughter is currently hospitalised following what I believe was a failure to prescribe medication that a hospital subsequently indicated she should have received. This resulted in concerning..

All staff have been excellent, with particular praise for one member of the nursing team who carries out blood tests. This person was exceptionally friendly and helpful throughout the appointment.

I cannot express enough gratitude for how quickly the team responded when I needed assistance. I am truly appreciative of the telephone consultation I received, during which medication was..

The clinician at this practice was excellent, and I'm very grateful for their referral to a specialist, which led to an important diagnosis being identified. I cannot thank them enough for their..

Outstanding and well-organised care, with plenty of time given during the consultation. Highly satisfied with the experience.

The entire team consistently demonstrates helpfulness and friendliness. Clinical staff always take time to listen carefully and ensure patients never feel like a burden, while making certain that..

I have been a patient at this practice for over a decade, and I am keen to find alternative care elsewhere.

There's little point in trying. You're unlikely to be able to reach anyone.

The reception staff came across as unwelcoming and unhelpful during my interactions with them. Appointment availability appears to be limited, with considerable waiting times to see a clinician. I..

Always helpful and polite, never making me feel judged for getting in touch. Excellent clinical nursing staff and caring, efficient doctors and receptionists—thank you.

This practice is certainly among the best, with a few particular clinicians who are absolutely wonderful in their care for my family members. They genuinely make a real effort to assist us, and we..

I have been unwell for an extended period and felt my concerns were not adequately addressed during multiple visits. I requested specific medication but was advised to try an alternative approach..