The Glen Medical Group

I would rate this practice much lower if the option existed. The receptionist I encountered today displayed behaviour that I found rude and condescending, with poor interpersonal skills that suggest..

Waiting for a callback regarding my health concerns, becoming increasingly frustrated with the delay in receiving assistance when appointments take several weeks to arrange.

Disappointing experience at this medical practice. I experienced a lengthy wait for a minor procedure before being referred to another facility. Appointment availability is limited, with typical..

I would rate this experience much lower if possible. I had arranged an appointment for my son on Friday after spending an hour on the phone that morning. When his condition deteriorated around..

The clinical staff members are excellent and perform their roles very well. Unfortunately, the front desk team significantly detract from the overall experience. They came across as unwelcoming and..

I've been a patient at this surgery for over 20 years and have consistently received excellent care and support throughout my time here. The clinical staff are fantastic and always make time to..

When I relocated earlier this year, I was registered with a new practice and have since received excellent care. From knowledgeable guidance during telephone consultations to in-person visits, all..

Contacted the practice for a vaccination appointment, experienced minimal waiting time, and the visit was completed efficiently.

I would give a lower rating if possible. I have experienced what felt like unfair treatment, felt unheard, and have struggled to obtain straightforward information regarding my healthcare needs. I..

Waited around 15 minutes for someone to answer the phone when trying to cancel a vaccination appointment for a family member. I was told the practice couldn't process the cancellation and suggested..

I spent half an hour attempting to reach the practice, with the majority of that time spent listening to an engaged tone. When I finally managed to get through, I was informed that the earliest..

The vaccination appointment was well-organised and ran smoothly from arrival to departure.

I have decided to change surgeries due to my experience with this practice. I found it very difficult to reach them by telephone, as calls were not being answered during the stated times. I was..

I was unable to obtain an in-person appointment and instead received a telephone consultation during which knee pain was attributed to a common condition. The discomfort escalated significantly,..

Haven't received any follow-up communication regarding tests that were arranged, which is becoming quite frustrating.

Dissatisfied with the standard of service once more. The waiting period for an appointment was considerably lengthy, extending to nearly two months. Previous experiences have reflected comparable..

Excellent. Very convenient location with good parking availability and easy access to public transport options including nearby metro and bus services. The team demonstrated politeness and..

Within two days of my initial contact with the surgery, I was able to receive care. The entire team demonstrated helpfulness, professionalism, and considerable patience throughout. As I have come to..

Would not give this practice a single star. The surgery is completely inadequate and it is nearly impossible to secure an appointment. I resorted to requesting an out-of-hours consultation instead...

Awful experience with communication and responsiveness. The phone lines are consistently difficult to reach, prescriptions are frequently delayed, and there is poor notification about practice..