The Vine Medical Centre

I have been attending this practice for approximately three years. I have encountered just one unhelpful interaction involving clinical and reception staff. Beyond that single experience, I have..

I have been attempting to obtain anxiety support for an extended period, submitting multiple consultation requests and making numerous phone calls without receiving a response. Several people have..

The practice has developed significantly from its origins as a small family operation into what many would consider an excellent medical centre. I would particularly like to acknowledge the nursing..

I was referred by my usual practice for a weekend morning appointment at this clinic, which was unfamiliar to me, so I felt somewhat uncertain about what to expect. When I arrived, there was only..

Communication with the practice has become increasingly challenging for patients.

I used the practice app to register my appointment request and received a callback within half an hour, with an appointment slot available shortly after the call. The response time was exceptionally..

I scheduled an appointment for a Saturday morning and arrived at 11:00 for an 11:30 slot. Upon entering, I was offered a beverage and was seen by a clinician by 11:10, which was better than..

Poor service experience, struggling to secure appointments. I attempted to book online recently and was informed that they cannot accommodate my concerns as they have limited appointment..

A very helpful and polite member of the reception team today arranged a phone call-back for me. As promised, a complex prescription matter was very promptly and smoothly resolved by a helpful,..

I found the new appointment system quite disappointing. I haven't been able to see my regular clinician for a considerable time, which has been frustrating. However, I did appreciate the nursing..

The medical staff were approachable and the team provided excellent service.

I have had a very positive experience at this medical centre recently. Over the past few months, I have used several different appointment types including an online consultation, a phone call, and..

I relocated to the area and initially attempted to continue with my previous medical practice, as I had been very satisfied with their care. However, I need not have been concerned, as my new..

I have been a patient at this practice for over a decade, and I have noticed a significant decline in the quality of care provided. The service has deteriorated to the point where I felt compelled..

Absolutely dreadful. Can't speak to or see a doctor. It's no wonder people are struggling to access proper medical care.

I have been a patient at this practice for many years, but I recently experienced an unusual encounter with a clinician who suggested that waiting times for specialist appointments within the NHS..

The service at this practice fell short of expectations. Medications were prescribed following a telephone consultation without an in-person examination, which unfortunately led to a worsening of..

Called the practice at 8:44 and was informed they were at full capacity and closing at noon that day. I explained to the receptionist that I was experiencing a high temperature and throat..

The practice was satisfactory when it was first established, but since a key clinician departed, there has been a noticeable decline in service quality. There is currently one clinician who appears..

The online consultation service appears to have frequent closures that limit patient access. It was unavailable during daytime hours on the day of this review.