Auckland Medical Group

Throughout the years, the medical professionals and team members at the practice have consistently demonstrated courtesy, efficiency and genuine care. They have made an effort to listen attentively..

I would rate this lower if possible. It is extremely difficult to obtain an appointment with a clinician. The current system requires completing an online form before being directed to an..

Overall, the medical practice has been satisfactory during my time as a patient over several years. However, I have experienced instances where some reception staff have been dismissive and..

Unsatisfactory experience with the service provided

I was referred from urgent care to my GP practice to arrange scans. During my appointment on Monday, I was informed that a referral would be processed with an estimated waiting time of 6-8 weeks. As..

I have to ring fairly frequently on behalf of my mother, and find all the receptionists to be helpful and accommodating. The receptionist I spoke with today was particularly helpful, as they have..

The team here consistently demonstrates a helpful and pleasant demeanor.

It took multiple days of back-and-forth phone calls to arrange an appointment, followed by an additional call confirming a booking that had already been made. Subsequently, another call came through..

The practice location presents challenges that may impact the experience. Consider relocating to a more suitable area, as the current setting appears to be a limiting factor in service delivery.

I struggled to secure an appointment despite submitting an online consultation and receiving a message asking me to book one. The staff member I spoke with on the phone was unhelpful. This has been..

Calling the practice can involve lengthy wait times even when there are few other callers, only to be informed that no appointments are currently available. Many consultations appointments feel..

Registered during the Covid lockdown period. From March 2020 onwards, I found the medical team appeared reluctant to address my health concerns during telephone consultations. When I contacted the..

This practice has not met my expectations. I requested a form to be completed and signed, but was told I would need to attend an appointment first. When I called at the suggested time to book, I was..

It is disappointing that female practitioners are not available at this practice.

A frustrating experience overall. Accessing an appointment at this practice is extremely difficult. The reception desk does not offer in-person booking options. Online appointment booking is not..

I have been registered with this surgery since my early teenage years and am now in my mid-twenties. Overall, the staff come across as pleasant and approachable; however, obtaining an appointment..

Hopefully you won't need urgent care, as appointment availability appears limited if you call after the early morning window. Booking appointments for the following day also seems challenging, so..

This surgery falls short of expectations. The management appears ineffective, and the overall standard of staff performance reflects poorly on the leadership. Due to concerns about the level of..

Have consistently received satisfactory care, despite the constraints of operating within the present NHS framework...

I have found this medical practice to be extremely disappointing. The approach taken by the team has been very frustrating. When I called early in the morning, I was able to get through shortly..