Lightwater Surgery
MC
Maria C. 3 years ago • From Google
Excellent
I'm not someone who typically leaves reviews, but I feel this practice genuinely warrants recognition. I experience significant anxiety around medical settings due to a difficult past experience, which makes me quite apprehensive about healthcare appointments. A couple of weeks ago, my daughter became very unwell and was struggling to communicate or move. Her condition worsened after bedtime, so I contacted 111 for guidance. They indicated over the phone that nothing appeared obviously concerning, but my instincts told me something wasn't right, so I took her to A&E. We faced a lengthy wait of over seven hours after arriving at midnight, and the only treatment provided was paracetamol, which we had already been administering. I felt quite judged by the hospital team, but I made the difficult choice to bring her home to rest and visit the surgery the following morning. When I arrived, I was overwhelmed with tears from exhaustion and worry, but the clinician showed tremendous empathy, composure and genuine understanding. This made me emotional again because they truly listened to my concerns, prescribed the appropriate medication, and even followed up with a call later that day to ensure the treatment was working effectively. This practice has supported me in ways I cannot fully express, and they demonstrate genuine care for their patients' overall wellbeing, both emotionally and physically. I want to note this isn't criticism of 111 or the broader NHS—I understand how stretched and under-resourced services can be. It's simply that I struggle in hospital environments.
Roger S.