Hetton Group Centre/Practice

We understand they have a lot on their plate, but they consistently deliver high-quality care and maintain a friendly demeanor throughout.

It has been difficult to reach the practice by telephone.

I have consistently found it straightforward to arrange appointments through the online system without any difficulties.

I have had nothing but positive experiences with this surgery. The receptionists are consistently helpful and friendly, providing guidance when needed and arranging appointments promptly. I've used..

The practice has been excellent, and my spouse and I have consistently received outstanding care whenever we have needed to contact the surgery. The support and assistance from the nursing and..

I had a very negative experience at this practice and was relieved to change surgeries when I relocated. The reception team came across as unwelcoming and appeared to lack understanding when dealing..

Highly disappointing and unsatisfactory experience that fell well below the standards expected of a medical practice.

Friendly front desk staff. Minimal waiting time.

I felt the clinical team did not demonstrate adequate care. I requested to see a particular clinician on multiple occasions but was not accommodated. I was discharged from a specialist community..

I recently relocated to the area and switched to this practice. I had some blood work carried out here recently and was attended to promptly. The staff member who assisted me was warm, cheerful and..

Terrible experience, I'm having difficulty booking an appointment. I'm considering switching to a different practice.

Consistently professional, courteous, empathetic, helpful and considerate... All staff members, from those at the front desk through to clinical practitioners, are exceptionally impressive...

It was a pleasant experience visiting this practice. The atmosphere helped me feel comfortable and relaxed. The team demonstrated both friendliness and professionalism throughout my visit.

Have just moved to the area and this is our new GP. So far I've been really impressed with the care, efficiency and speed at the practice. Special thanks to the clinical team and reception staff...

It's quite difficult to secure an appointment at this practice.

I no longer rate this practice highly. There was one particular clinician who has since retired and was excellent, but the other staff members appear to have been hired simply because the practice..

The reception staff came across as unwelcoming and unhappy. Only a handful of the clinical staff seemed competent, and obtaining an appointment typically involved a lengthy waiting period.

I would not recommend this practice. The staff members were dismissive and did not appear to engage properly with patient concerns. The overall standard of care fell short of expectations.

The practice is difficult to reach by telephone when attempting to book an appointment.

The practice itself is well-run, however accessing clinical appointments presents significant challenges. On each occasion I've called, I've been informed that no appointments are available. I..