Goldington Road Surgery
LT
Lindsey T. 4 months ago • From Google
Excellent
I recently had an evening appointment to discuss some ongoing symptoms I've been experiencing. I find it challenging to articulate my feelings verbally, as speaking about them makes them feel more tangible, whereas keeping things private and maintaining my usual routine feels more manageable. In my view, the clinician I saw demonstrates exceptional dedication to patient care. They genuinely listen to what patients express and collaborate to achieve the best possible results. They demonstrate kindness, empathy, and are someone you can rely on to advocate for your wellbeing. I value consistency and prefer to see the same healthcare provider, someone I can place complete confidence in, even if it means waiting a couple of weeks for a routine appointment. I have been registered at this practice for a considerable time and have encountered multiple clinicians and administrative staff during my time here. I find it disheartening to see some of the critical feedback about this surgery. Everyone deserves quality healthcare for themselves and their loved ones, and based on my experience this practice delivers excellent care. I have never experienced difficulty obtaining an appointment, and I have consistently found the reception team to be extremely supportive, particularly given that they often bear the brunt of people's frustrations. You can still communicate your needs effectively while treating staff with respect. There is too much negativity around us, and the team at this surgery are all wonderful. I think people sometimes overlook the fact that these are human beings with genuine emotions.
Fern W.