Goldington Road Surgery
Lindsey T. 6 months ago • From Google
Excellent
Felt truly listened to during appointment
I recently had an evening appointment to discuss some ongoing symptoms I've been experiencing. I find it challenging to articulate my feelings verbally, as speaking about them makes them feel more tangible, whereas keeping things private and maintaining my usual routine feels more manageable. In my view, the clinician I saw demonstrates exceptional dedication to patient care. They genuinely listen to what patients express and collaborate to achieve the best possible results. They demonstrate kindness, empathy, and are someone you can rely on to advocate for your wellbeing. I value consistency and prefer to see the same healthcare provider, someone I can place complete confidence in, even if it means waiting a couple of weeks for a routine appointment. I have been registered at this practice for a considerable time and have encountered multiple clinicians and administrative staff during my time here. I find it disheartening to see some of the critical feedback about this surgery. Everyone deserves quality healthcare for themselves and their loved ones, and based on my experience this practice delivers excellent care. I have never experienced difficulty obtaining an appointment, and I have consistently found the reception team to be extremely supportive, particularly given that they often bear the brunt of people's frustrations. You can still communicate your needs effectively while treating staff with respect. There is too much negativity around us, and the team at this surgery are all wonderful. I think people sometimes overlook the fact that these are human beings with genuine emotions.
The administrative staff at this practice are excellent. They demonstrate helpfulness and kindness in their interactions.
Goldington Road Surgery
Peter B.
I felt unwell and submitted a message through the surgery's system, receiving a response within an hour. I was seen by a clinician who was very pleasant and provided thorough care. They examined me..
Goldington Road Surgery
Daniela L.
Attended my appointment at the Union Street location today. The receptionist greeted me warmly with a friendly smile. I really enjoy visiting this surgery. Thank you.
Goldington Road Surgery
Katy G.
As a new patient at the practice, I wasn't sure what to anticipate. However, when I made my initial call, the reception staff were wonderfully warm and supportive, which was genuinely delightful.
Goldington Road Surgery
Alexis H.
The practice has consistently demonstrated helpfulness throughout my visits. Appointments have run punctually, and clinical procedures have been executed in a professional manner with impressive..
Goldington Road Surgery
Caroline J.
I would like to express my gratitude to the Nurse Practitioner I recently consulted. She demonstrated considerable kindness and understanding throughout my appointment. The medication she..
Goldington Road Surgery
Laura I.
The healthcare professional made me feel very comfortable during my appointment. She took time to explain each step of the process and demonstrated a high level of professionalism throughout. She is..
Goldington Road Surgery
Kez A.
Excellent practice. The reception team have consistently demonstrated kindness and helpfulness. The clinical staff are courteous and professional, and they always make an effort to explain matters..
Goldington Road Surgery
Sean J.
The care I have received from the practice has been excellent.
Goldington Road Surgery
Jackie M.
The asthma specialist nurse could not have done anymore for me.
Goldington Road Surgery
Giuseppina G.
I was recently transferred to this surgery after my previous practice closed. I experienced significant difficulty contacting the surgery, spending approximately two hours attempting to reach..
Goldington Road Surgery
Liz C.
Had a really positive experience with the nursing staff! They were so polite and friendly. They really put me at my ease during quite an intrusive procedure. They were so professional and..
Goldington Road Surgery
kristy b.
Our young child woke up experiencing ear discomfort and was crying. My partner contacted the practice to request an urgent appointment and was pleased to find that a same-day slot became available..
Goldington Road Surgery
Sasha C.
The practice consistently delivers excellent service, with staff who are always willing to help and go the extra mile. The standard of care provided is outstanding.
Goldington Road Surgery
Est E.
I have been a patient at this practice for over 35 years. I can without hesitation, and unapologetically commend them for providing exemplary individual care. They stand apart from the trend that..
Goldington Road Surgery
deepinder g.
I would not recommend this practice. I am very disappointed and frustrated by the difficulty in obtaining appointments despite making multiple attempts. It appears nearly impossible to see a..
Goldington Road Surgery
sandra T.
A thoroughly enjoyable and supportive visit.
Goldington Road Surgery
Helen R.
An unsatisfactory experience at this practice for both of my relatives. The service lacked efficiency and there were communication issues surrounding appointment management and last-minute..
Goldington Road Surgery
Debbie Y.
This practice consistently delivers excellent service. The level of care and assistance provided is truly exceptional.
Goldington Road Surgery
Jason H.
I have only been registered since today. However, I made the decision to transfer to this practice following a consultation interaction that took place here. The experience was refreshing and..
Goldington Road Surgery
Jane W.