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Anna D. 2 years ago • From Google

Rating

Bad

Felt unheard about daughter's ongoing health concerns

Took my young daughter to the practice as she had been experiencing persistent digestive issues. The initial consultation did not result in any helpful guidance or onward referrals, and I was simply advised to monitor the situation. Through my own investigation, I discovered she had a dietary intolerance, which the practice had not identified. I contacted the practice to request further assessments and a referral. I was asked to attend an appointment for blood tests to be carried out. When I arrived, I observed that the healthcare professional performing the procedure was not wearing protective gloves, and the needle was already positioned in the equipment. I raised concerns about this practice and chose not to proceed with the test as I felt it did not meet appropriate standards. I subsequently made a complaint to the management team, who informed me that gloves are not routinely worn during this type of procedure. I found this approach to be below the standard I would expect. I was invited back for another appointment, at which point the decision was made that blood tests were unnecessary. When I requested a referral to a specialist in nutrition, I was again asked to attend the practice for an assessment. The recommendation was to reintroduce the food item that appeared to be causing the symptoms in order to evaluate any changes, before proceeding further. Overall, I felt the care provided fell short of what I would hope to receive. I have since sought support directly from a specialist in nutrition to address the concerns properly.

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