Otterfield Medical Centre

I found my experience with this practice to be very disappointing. During a particular period, we made multiple attempts to obtain medical appointments for non-related health concerns and were..

The reception staff were unhelpful and it proved difficult to secure an appointment when attempting to book over the phone.

This practice has not met my expectations. I have found it extremely difficult to secure an appointment and would prefer to seek care elsewhere.

The staff members demonstrated a lack of helpfulness and appeared to show limited empathy during my visit.

This practice consistently demonstrates exceptional service through its dedicated team members. The reception staff, clinical staff, and all other team members have provided outstanding support to..

I had a disappointing experience with this practice and felt the service fell short of professional standards.

The reception staff did not meet my expectations, and I felt the information provided to me was inaccurate. I was disappointed by the standard of service I experienced.

My father's medication was placed in a box last Sunday and we are still waiting for it to arrive a week later with no updates. Two essential tablets are missing again, and he only has a two-day..

This practice has been disappointing to use. I have ongoing health conditions that require regular monitoring, and I attempted to arrange an appointment due to some concerns. It has been quite some..

The service at this practice has been disappointing. There have been significant delays in obtaining prescriptions, resulting in extended periods without necessary medication.

Attempted to contact the practice after a considerable time away, but calls were not answered. It appears the service is no longer available or responsive. There seems to be a lack of concern for..

I am a patient at this medical centre and feel quite let down by the level of customer service provided. I have been waiting for my blood test results for over two weeks now. When I have attempted..

Our family has been registered with this practice for approximately two decades and we have experienced virtually no issues throughout that time. While immediate appointments may not always be..

The reception staff member was unhelpful and discourteous. I find it surprising that there are numerous reviews highlighting similar concerns about the reception experience at this practice. There..

I have had a very poor experience with this practice. Appointments consistently run significantly behind schedule, with waits of at least thirty minutes being typical. I would recommend considering..

I have been receiving repeated text messages from the surgery requesting a blood test appointment at 9am. When I contacted the reception team to clarify, I was told that a blood test was not..

The reception experience was disappointing, and I felt the patient care could have been much better.

Visiting the surgery to book an appointment, I was advised to telephone the following day. When I called at opening time the next morning, I was informed that all slots were fully booked and was..

This clinic has been disappointing overall. The reception team displayed unhelpful attitudes and seemed dismissive when interacting with patients. There were instances of miscommunication, and when..

I have been attempting to reach this surgery for several days without success, as the telephone line remains perpetually busy. They sent me a message asking me to call in order to arrange an..