Bowburn Surgery

I contacted the practice to arrange an appointment and was informed that I was no longer listed as a patient. When I enquired about when this occurred, I was given a date from some time previously...

It is difficult to express how unsatisfactory this practice has been. The reception team can come across as discourteous, unhelpful and resistant, and the quality of care you receive appears to..

I was instructed to request a sharps container through prescription. Upon bringing the used container to the practice, I was informed that I could simply exchange it for a replacement at the surgery..

The practice did not respond to my inquiry.

After relocating to the area a couple of years ago, I was reluctant to register with this surgery due to the negative feedback I'd read beforehand, but I have to say I've been pleasantly surprised..

I have been a patient at this practice for a considerable time, however since the recent change in management, I have noticed a significant deterioration in the quality of service. The current team..

Attended for a cervical screening appointment. The clinic was running to schedule and the healthcare professional who conducted the procedure helped me feel relaxed and comfortable. They struck a..

I requested an appointment with a specialist to examine a sensitive area of concern. The receptionist indicated she would arrange an appointment with a doctor, who would then determine whether a..

I had to wait several weeks for a routine appointment, only to find it was scheduled with a practitioner rather than the doctor I had requested. During the consultation, I felt the clinician was..

Unable to register as a new patient. The telephone service was extremely disappointing. On three separate occasions, I called back as requested and was first in the queue with no one else waiting,..

I have had a very negative experience with my GP. I found them to be arrogant, patronising, and difficult to work with. During consultations, they did not listen attentively and would speak over me,..

Disappointing experience with a significant delay to my appointment. The consultation was scheduled for an afternoon slot but did not commence until considerably later than expected.

I was able to secure an appointment the same day I called regarding a respiratory infection. The clinician who saw me demonstrated excellent listening skills and took a thoughtful, measured approach..

After experiencing unsatisfactory care at my previous practice, I made the decision to register at a surgery in a neighbouring town and I'm so glad I did. The entire team here is genuinely welcoming..

I am extremely satisfied with my GP practice. Thank you so much to everyone who has provided me with such wonderful support and assistance. You are all fantastic ❤️❤️❤️❤️

The staff members demonstrated a pleasant and professional demeanor, both when communicating by telephone and during my visit. My call in the morning was successful on my second attempt, which took..

A welcoming local medical practice with staff members who demonstrate genuine commitment to their work.

Not a positive experience with the medical team at this practice.

Called at precisely 8:30 and after following the phone menu options, found myself at position 10 in the queue. When I eventually reached someone, I was informed that all available slots for that day..

If you need to see the doctor, be prepared for extended waiting times, typically at least thirty minutes or more, whereas other team members generally run to schedule. When you inquire with..