Kinson Road Medical Centre
LL
Laura L. 7 years ago • From Google
Bad
If I could give zero stars I would. I recently registered with this practice. I continue to experience an ongoing ear infection that is causing me severe pain. I have been dealing with this for over a month. The approach has been to manage my symptoms with painkillers. I have tried ear drops without success. I have also been prescribed antibiotics that do not appear to be helping. Following a call to NHS 111, I was able to obtain an emergency appointment within 24 hours. During my appointment, I left feeling distressed because of how I was spoken to and treated. I felt that my concerns were not being heard or taken seriously. It seemed as though the clinician was having a difficult day and I was bearing the brunt of that frustration. I was exhausted and had already taken two painkillers that day. I asked if there were any other options available for managing my ear pain, given that I am caring for a young child and am still breastfeeding. The response was dismissive, suggesting I was not listening to what had already been said and expressing frustration at having to repeat information. I was taken aback and chose not to respond. When I asked what would happen once I finished my current course of antibiotics, the response was sarcastic and unhelpful. I was shocked by this tone from a healthcare professional and again said nothing. I expressed how much pain I was in and was told to take paracetamol and additional painkillers. When I asked the name of the painkiller and how it might affect breastfeeding, I was told curtly that the information would be printed for me to read myself. I took the prescription and left. I attempted to explain my experience to reception staff but was too upset to articulate what had happened. I remain in pain and distressed about this encounter and will not be returning to this practice. I am concerned that without proper treatment or specialist referral, my ear infection could have lasting consequences for my hearing. I would advise others to consider carefully before registering with this practice.
Mark P.