Vassall Medical Centre
CS
Claire S. one year ago • From Google
Bad
This has been the most disappointing healthcare experience I have had at any practice. During my visit for chest discomfort, I was appropriately referred for imaging at the hospital. Upon returning for follow-up, I was informed the results were reassuring, however I was not given a clear explanation of the underlying cause. Instead, I was placed in an uncomfortable position of having to suggest possible explanations myself until arriving at the correct one. This approach felt dismissive and unprofessional. I subsequently attended for a routine examination with a clinician who made comments about my physical appearance and maintained an inappropriate tone throughout the appointment. The experience was distressing, and the examination itself was performed roughly, leaving me both embarrassed and in discomfort. When I later sought support for workplace stress from another clinician at the practice, I found them to be disengaged and unhelpful. The consultation focused narrowly on medication and work absence rather than exploring my concerns or offering meaningful support. Since switching to a different practice, my experience has improved considerably. Having a healthcare provider who demonstrates genuine interest and attentiveness has made a significant difference to my care. I would recommend exploring alternative options rather than continuing with this practice.
Samantha C.