Villette Surgery
Nicholas P. 2 years ago • From Google
Bad
Felt unheard and unsupported after many years
Initially, I felt confident about this surgery, but after several years I began to notice that the clinical team seemed unwilling to provide assistance. I would recommend considering alternative surgeries, as I found my experience with certain practitioners to be unsatisfactory. In my view, they lacked compassion when dealing with patients facing difficulties, and I felt their approach contributed to my concerns. I found interactions with some staff members to be dismissive and unhelpful, particularly when I needed guidance during a difficult situation. Despite my long-standing relationship with the practice, the lack of support ultimately led me to seek care elsewhere.
Had a very positive experience overall. The clinician demonstrated considerable knowledge and handled my concerns in a thorough and satisfactory manner.
Villette Surgery
rachel m.
It's frustrating that reception staff now ask about symptoms and the reason for wanting an appointment so they can determine whether it should be urgent or scheduled for a later date. It seems..
Villette Surgery
Hilary W.
My parents have consistently received outstanding care at this practice. The triage system operates very effectively, ensuring they can access timely treatment whenever required.
Villette Surgery
Barry C.
I have been a patient at this practice for over seven decades and have consistently received excellent care throughout my time here. The clinical staff have always been thoughtful and thorough in..
Villette Surgery
Martin W.
The clinician I saw was excellent.
Villette Surgery
louise l.
Outstanding and compassionate healthcare team. Booking appointments is equally impressive, whether through the digital platform or by telephone. Both front desk and clinical personnel consistently..
Villette Surgery
Talia w.
The practice did not provide the level of support I felt was needed for a young person experiencing mental health difficulties. Despite initial assurances of assistance, the help did not materialise..
Villette Surgery
Denise H.
It can be challenging to reach the practice by telephone. However, a member of staff was very helpful today in assisting me to set up online access to my results, which I greatly appreciated.
Villette Surgery
Mareen G.
The quality of care seems to be declining while my health continues to deteriorate. The reception team, however, remains pleasant and helpful.
Villette Surgery
Nicholas P.
Initially, I felt confident about this surgery, but after several years I began to notice that the clinical team seemed unwilling to provide assistance. I would recommend considering alternative..
Villette Surgery
ALAN R.
Outstanding care and guidance provided
Villette Surgery
Denise S.
Excellent practice where all team members are friendly and supportive, consistently providing high-quality care. The clinicians are attentive and comprehensive in their approach, and we feel very..
Villette Surgery
Shakira K.
I have had very negative experiences with some of the medical staff at this practice. On multiple occasions, both my concerns and those of my family members have not been taken seriously. There..
Villette Surgery
Kim M.
I have been a patient at this practice for over 13 years and have consistently felt well supported by all members of the clinical and administrative team throughout my time here.
Villette Surgery
Zoe P.
I feel so fortunate to have this surgery as my go-to GP practice. The clinical staff are exceptional in their care and attention to detail. Nothing is too much trouble and I really appreciate the..
Villette Surgery
Paul R.
As a family we have been with this surgery for many decades, which I think speaks volumes. I have consistently found the entire team to be exceptionally helpful across all aspects of care. I would..
Villette Surgery
Colette A.
Exceptional care and treatment from the clinical team, who were professional throughout. Overall excellent service.
Villette Surgery
Glen P.
I have been attending this practice for many years and have consistently received excellent care whenever I have required it. I am aware that some acquaintances mention difficulties in securing..
Villette Surgery
Jennifer R.
It has never been difficult to secure an appointment at this practice, which is quite impressive. Over time, I have been attended to by the various doctors on the team and have been satisfied with..
Villette Surgery
andrew c.
I cannot recommend this practice highly enough. The clinician always makes time for consultations and you never feel hurried through appointments. This is what you would hope for but don't always..
Villette Surgery
brian d.