LC

Louise C. 2 years ago • From Google

Rating

Bad

Felt unheard when calling with multiple concerns

I feel unheard at this practice. It's typically administrative staff who return my calls rather than clinical staff. Over the past four weeks, I've been struggling with severe pain and feel my concerns have been repeatedly dismissed. Eventually, I attended the emergency department one evening. When I contacted the practice today to request a referral to a private provider, the conversation started positively. However, when I mentioned that the hospital had advised me to discontinue my current pain medication and seek an alternative, I was told that only one issue could be addressed per call and I should ring back the following day. This is frustrating given that I've been on this medication for two years whilst awaiting a surgical procedure. Following hospital guidance, I stopped taking the medication four days ago and am now experiencing significant pain again. I'm disappointed with the level of support being offered.

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