Leadgate Surgery

The medical staff appeared disinterested in providing assistance, and the visit did not result in any improvement to my situation. Additionally, their manner came across as rather condescending.

The surgery and associated pharmacy provided excellent service. A clinician contacted me by telephone in the late morning and arranged a prescription, which was subsequently delivered by the..

The clinical staff and front desk team are pleasant, however I have found the process for cancelling an appointment to be quite frustrating. I attempted to get through by phone on numerous occasions..

Three reception staff members and three phone lines available, yet calls go unanswered? This happens even at opening time in the morning. I'm aware there's no queue system in place, so it's unclear..

The clinician adopted a condescending manner and seemed reluctant to address the specific concern I presented during my appointment, instead attempting to redirect the conversation elsewhere.

Called the practice early in the day and received a prompt callback within an hour. The clinician discussed my concerns and arranged for medication to be available at the pharmacy for collection...

I have been a patient at this practice for many years and have consistently had a positive experience. Appointments have always been readily available, typically either on the same day or the..

I had a very negative experience at this surgery. I felt the standard of care and professionalism was lacking, and I did not receive the support I needed. Instead, I encountered barriers and..

Consistently thoughtful and professional in approach. A genuinely compassionate practice, and I am deeply appreciative of the care and support that has been provided throughout my time as a patient.

The pharmacy has been difficult to reach by telephone. As older patients who rely on prescription delivery services, we find it frustrating that calls go unanswered. This means we have to arrange..

Can't complain went to see the clinician who was a lovely person with a couple of issues, received a complete medical check, every blood test was completed with results back very quickly, a hospital..

Attempted to contact the practice repeatedly without success. When a prescription was eventually provided, I encountered difficulties obtaining the medication from multiple pharmacies.

Excellent service throughout. The staff consistently demonstrate professionalism and courtesy. Appointments are readily available without significant delays. The overall experience rivals that of a..

Attempted to register and request an urgent appointment, but encountered difficulties at the reception desk. Was asked to wear a mask despite having a health-related exemption. The clinical staff..

The staff members are consistently pleasant and friendly in their interactions. They are wonderful people to deal with.

If I could give zero stars I would. If you have mental health concerns, complicated medical needs, or chronic pain conditions, it is strongly advisable to seek care elsewhere. You would receive..

I've only given 1 star because a lower rating isn't available. The clinical staff provided no assistance whatsoever, and neither did the administrative team. The service fell well short of..

Outstanding practice in the local area. Consistently delivers excellent care.

The practice is excellent overall, though the telephone system could benefit from improvement. It's quite difficult to get through by phone, which is somewhat surprising given that staff don't..

This surgery has declined noticeably since some of the previous doctors left. The practice doesn't feel quite the same anymore.