Wentworth Medical Practice

Goodness, over an hour and twenty minutes simply to arrange an appointment… is that really necessary? I was at the front of the queue from the beginning! I'm still waiting on the line — this feels..

The telephone system can result in extended wait times of considerable length. Selecting the callback feature does not always result in contact, with messages indicating an attempt was made...

Very impressed with the staff and how efficiently the surgery operates. Of course, it is busy but they have some capable clinicians and reception staff. Had a fantastic experience with a..

I am concerned about a recent telephone conversation in which a member of the reception team at the practice offered guidance that appeared to go beyond what would typically be expected from..

The staff demonstrated a high level of professionalism throughout my visit.

To Whom It May Concern, The Management, We have been patients at this practice for over a decade and felt compelled to share two positive observations about our experience. Firstly, we have been..

I really appreciate the practice arranging an in-person consultation for me. The clinician was attentive to my concerns, made a suitable referral, and continues to provide helpful support with my..

I'm unsure why this practice receives negative feedback, as I believe it provides excellent care. The clinical team demonstrates genuine attentiveness to patient concerns and wellbeing, while the..

I found it extremely frustrating when trying to reach the practice on behalf of a family member who required an urgent appointment. I waited in the phone queue for an extended period without being..

The staff members are pleasant when you manage to interact with them directly. The digital appointment booking system is quite frustrating, incorporating numerous irrelevant questions that appear..

I contacted my GP practice last year due to persistent fatigue. My test results showed a ferritin level of 17, which while technically within the stated range of 13-150, is towards the lower end of..

Since becoming a patient at this practice, I have enjoyed a wonderful and compassionate experience across all areas of care. The clinical staff demonstrated excellent interpersonal skills and took..

The appointment started promptly at the scheduled time. The reception team demonstrated excellent friendliness and courtesy. The clinician took care to thoroughly explain all aspects of the..

Attended the practice following a recommendation for allergy testing that had been suggested during a previous hospital visit for a significant allergic reaction. However, the clinician declined to..

The practice was difficult to reach by telephone and the staff interaction was disappointing.

It is difficult to get through to anyone at this practice.

The nursing staff member demonstrated excellent interpersonal skills with a warm and reassuring approach to patient care.

Update... Attempted to book an appointment by phone. The system directed me to use the online portal. Accessed the online system, which displayed a message stating that online booking was..

I would like to offer my sincere appreciation for this practice and its healthcare professionals and team members. I have been a patient for many years and have witnessed the practice develop and..

An exceptionally helpful service that I found very satisfactory. The team made a genuine effort to talk through options for upcoming visits, which I valued greatly. As a long-standing patient at..