ZN

Zed N. 5 months ago • From Google

Rating

Bad

Finally seen after lengthy wait times

Update - I was eventually seen by the healthcare professional at the practice, and they were genuinely pleasant. This provided some positive experience for the surgery. Disappointing surgery overall. Firstly, obtaining appointments is difficult with lengthy waiting periods of around a month, and then when an appointment is finally secured, there are substantial delays before being seen, sometimes lasting an hour or more. This shows little consideration for patients' time. While I recognise the practice is busy, which explains appointment availability issues, the extended waiting times during appointments remain unexplained. I observed staff members between consultations with noticeable gaps of 15 to 20 minutes. It seems unclear why administrative tasks would require such extended periods. Some of us manage demanding work schedules, so these delays feel particularly frustrating.

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