RH

Rachel H. one year ago • From Google

Rating

Bad

First Smear Test Turned Into Total Nightmare

I was promptly invited for a cervical screening and booked the appointment right away. I also informed my GP about my address change, receiving a response about being outside their catchment area with a relocation form. Crucially, there was no indication I would be removed from their patient list. I confirmed I would bring the completed form to my appointment. Upon arrival, I was shocked to learn I had been deleted from their system. When I questioned why I wasn't properly notified, they casually mentioned sending a letter - to my previous address! I highlighted that I had all my documentation with me, but they insisted the original letter stated I needed to find a closer medical practice. After reviewing the letter, I realized the removal date was listed as 30 days from the letter's date (20th January), yet my appointment was on 7th February - which clearly does not align mathematically. I asked about resolving the situation and was essentially told I must find a new GP, as per the letter I never received. Despite the receptionist being sympathetic and visibly uncomfortable, I felt completely dismissed. As this was my first cervical screening, I had been anxious all day, and left the clinic in tears. The entire experience was profoundly disappointing and poorly managed.

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