Thorndike Partnership
Rachel H. one year ago • From Google
Bad
First Smear Test Turned Into Total Nightmare
I was promptly invited for a cervical screening and booked the appointment right away. I also informed my GP about my address change, receiving a response about being outside their catchment area with a relocation form. Crucially, there was no indication I would be removed from their patient list. I confirmed I would bring the completed form to my appointment. Upon arrival, I was shocked to learn I had been deleted from their system. When I questioned why I wasn't properly notified, they casually mentioned sending a letter - to my previous address! I highlighted that I had all my documentation with me, but they insisted the original letter stated I needed to find a closer medical practice. After reviewing the letter, I realized the removal date was listed as 30 days from the letter's date (20th January), yet my appointment was on 7th February - which clearly does not align mathematically. I asked about resolving the situation and was essentially told I must find a new GP, as per the letter I never received. Despite the receptionist being sympathetic and visibly uncomfortable, I felt completely dismissed. As this was my first cervical screening, I had been anxious all day, and left the clinic in tears. The entire experience was profoundly disappointing and poorly managed.
Constantly battling with their online system for a medical note, only to be met with continuous rejection and told to attempt scheduling again the next day. The process is so frustratingly difficult..
Thorndike Partnership
Debpol D.
Terrible medical facility - completely unresponsive, hostile interactions, grievances ignored. Steer clear at all costs if you have any alternatives available.
Thorndike Partnership
Jane K.
What a fantastic medical practice! I requested a prescription renewal yesterday morning and inquired about expediting it since I'm traveling on Friday. Today, I received a call informing me that my..
Thorndike Partnership
Andra Z.
Despite being a registered patient and currently dealing with hearing loss and a potential ear infection, this medical practice has refused me an appointment due to being fully booked. Furthermore,..
Thorndike Partnership
Hazel B.
I'm grateful to the wonderful young physician I consulted with today. She demonstrated exceptional kindness and provided tremendous support. I completed the online consultation on Monday and was..
Thorndike Partnership
Julija H.
Ever since I signed up with this medical practice, I've managed to secure a single solitary appointment for my child. ONE. They consistently claim to be fully booked and instead suggest rushing your..
Thorndike Partnership
Nigel N.
Absolutely the most terrible surgical experience I've encountered, with an incredibly unprofessional staff! They even refused to provide contact information for the practice manager when I wanted to..
Thorndike Partnership
Liz C.
I'm utterly speechless. After enduring a two-month wait due to a nurse's vacation, they've now brought in a replacement, yet somehow there are zero appointment slots before I start full-time school..
Thorndike Partnership
Magnus C.
Would give zero stars if possible. A comprehensive list of problems. My strong recommendation is to steer clear of this practice completely. I've wasted over 8 hours attempting to communicate with..
Thorndike Partnership
Tony M.
I've been with this medical practice since its inception, and over the past 15 years, the standard of care has significantly deteriorated. Securing an appointment has become incredibly challenging...
Thorndike Partnership
Darren P.
I attempted to schedule a non-urgent doctor's appointment after being advised during triage that I need to discuss potential medication to lower my heart attack risk. The phone representative I..
Thorndike Partnership
Heron G.
If medical advice is needed, I'm available to share my experience. I've undergone remote medical discussions and interactions with healthcare professionals. The National Health Service... certainly..
Thorndike Partnership
EmWils E.
I've been informed by medical professionals that my blood glucose levels are elevated and require testing. However, obtaining a blood test necessitates a GP consultation, which I cannot secure...
Thorndike Partnership
Janell D.
Since becoming a patient at this medical practice, I've consistently encountered obstacles when attempting to schedule appointments for myself and my relatives. Upon calling, I was directed to..
Thorndike Partnership
Miguel l.
I'd like to convey my heartfelt gratitude for the remarkable care I encountered during my two appointments at the medical facility. Mrs. Linda H and Malika B demonstrated extraordinary..
Thorndike Partnership
michael k.
Absolute waste of time getting an appointment is impossible called repeatedly for weeks, dialing over 100 times in a single attempt only to have them disconnect on me. The NHS website is equally..
Thorndike Partnership
anena a.
I recently relocated here just 48 hours ago and have been experiencing health concerns. When I reached out to the clinic, they insisted I schedule an online appointment, which I haven't done, and..
Thorndike Partnership
Deb W.
I underwent a blood test recently, and despite waiting over half an hour past my scheduled time, I have absolutely no complaints about the nurse. She was incredibly warm, humorous, and helped me..
Thorndike Partnership
melissa e.
I'm utterly disgusted by the callous attitude of the medical staff at this practice, who seem to think it's acceptable to dismiss patients with automated text messages whenever I attempt to schedule..
Thorndike Partnership
Debby D.
While the clinic's policies leave something to be desired, I understand they're likely overwhelmed with patients. I want to specifically highlight Wendy, the receptionist. As someone who frequently..
Thorndike Partnership
Dawn H.