KM

Kate M. 3 years ago • From Google

Rating

Excellent

Flexible staff who actually listened to my concerns

I am not registered at this surgery but managed to secure an appointment there today. Before attending, I checked the online reviews and was struck by the predominantly negative feedback. I don't typically write reviews, but given how poorly this practice appears to be rated, I felt compelled to share my positive experience, as positive feedback seems far less common than complaints. I needed to be seen urgently and was offered an appointment for today, which I accepted. My appointment was scheduled for 10.20 but I encountered traffic delays. I called shortly after my appointment time and was advised to attend anyway. The clinician subsequently rang to explain they would have limited availability, offering me the choice to wait or return at 11 when there would be a gap in their schedule. I chose to return at 11, was welcomed by a courteous and helpful receptionist, and was called through for my appointment promptly. The clinician was genuinely pleasant and attentive, taking time to listen to my concerns carefully and providing thoughtful advice alongside a clear plan moving forward. I have no complaints whatsoever. Typically, arriving late means missing your appointment entirely, so I was genuinely appreciative of being accommodated. The clinician was genuinely helpful, which contrasts with my usual experience where I often feel dismissed or patronised. I am very grateful for the care I received.

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