ST

Shadow T. 2 years ago • From Google

Rating

Bad

Flu Appointment Cancelled Without Notice

I made a phone call at 11 am to inform them that I would be running slightly late for my flu vaccination appointment. They reassured me that it was fine, as long as I arrived before 1 pm, they would accommodate me. After driving ten miles, I got there by noon. However, upon reaching the reception area, I had to wait eight minutes only to learn that the flu jab clinic had been canceled for the day due to a failure in receiving the vaccinations. Why wasn’t this information communicated when I called? Why was there no prior notice regarding the cancellation? The service provided is appallingly inadequate. I am quite frustrated with this situation. Now I'm unable to reschedule my appointment since they haven't made any updates in the NHS system.

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