Pendeen Surgery
CW
Chris W. 8 months ago • From Google
Average
Having recently attended for a flu vaccination, we must acknowledge that this is an area where the practice performs well. The queue at the other branch location was quite substantial, but we experienced no such issues at this surgery. However, I personally have reservations about returning despite this positive experience. My previous visit was disappointing. After checking in, I waited for nearly an hour before enquiring with reception staff about my appointment status. I was informed I would be seen next, yet another ten minutes passed before I indicated I would leave and manage my condition at home. The receptionist then approached the consulting room, and it appeared the clinician had been unoccupied during this time. The receptionist expressed concern about this situation and asked the clinician to see me. Approximately fifteen minutes later, I was called in, only to be told I had a condition I was confident I did not have, and I was prescribed medication that my records clearly indicated was unsuitable for me. After spending nearly two hours in the waiting area, I decided to leave. I understand the clinician may have been in training, but given this experience, I would only consider returning if it were absolutely necessary.
Rachel W.