Thurleigh Road Practice
KL
Katia L. 3 years ago • From Google
Bad
The reception staff are utterly ineffective. Recently, they forced me to reschedule a polio booster at a terrible time, claiming I needed to bring both children - only to reveal at the appointment that one child didn't actually require the vaccine, and I could have kept my original, convenient work schedule slot (despite my repeated phone confirmations). Now I'm struggling to schedule flu vaccines for the kids. When I first called in early October, they claimed no flu shots were available and suggested calling back the following week without providing a specific timeframe. The subsequent week, all appointments were already gone, and I was simply told to keep trying. I've been calling at least three times weekly for three weeks. Nothing is ever available, yet I'm repeatedly told to persist as more slots will open. When I ask about potential new appointment releases, they claim they have absolutely no way of knowing - which seems impossible. Who actually knows then? The frustrations continue endlessly. It appears no one has any genuine interest in performing their job or demonstrating minimal professional effort. I've resigned myself to the fact that for my children's medical needs, I'll likely need to seek private care or visit the A&E 90% of the time. The management is abysmal and their attitude completely unprofessional.
Will G.