LB

Leah B. 3 years ago • From Google

Rating

Excellent

Follow-up Appointment with Caring Team

10 May 2023 Returned for a follow-up consultation with a different physician, yet the continuity of care remained seamless. All pertinent medical information was readily available and current. The appointment felt unhurried, with my input actively sought regarding future treatment plans. The entire staff demonstrated exceptional kindness and support. Sincere appreciation to the River Surgery Team. 10 April 2023 Another positive interaction with River Surgery's staff, including the front desk personnel and the locum doctor I consulted on 06 April 2023. Many fail to appreciate the immense daily pressures faced by this medical team, particularly in the aftermath of Covid-19, which has created significant backlogs and unmet healthcare needs. Despite these challenges, they continue to manage everything with remarkable composure and patience. Heartfelt thanks to all. 31 December 2022 Exceptional service from the reception team, who arrived early to cover staff illness and ensure patient access from 0800, and outstanding care from the clinical staff member I saw - all accomplished just before the New Year bank holiday. Their intervention prevented potential holiday-period illness. Profound gratitude to the River Surgery team and best wishes for 2023. Hoping the challenges ahead do not become more overwhelming for staff or patients. 15 September 2022 Another outstanding experience at River Surgery. The entire team consistently demonstrates maximum effort, flexibility, and accommodation, especially considering the escalating difficulties facing GP practices in recent years. They navigate extremely high public expectations with remarkable professionalism. Sincere thanks to everyone for delivering an exceptional service during challenging times. Previous review: Two remarkably patient-focused interactions with The River Surgery. Drs Tanna and Tanvir displayed exceptional helpfulness, combining genuine human empathy with robust clinical expertise. The administrative and reception staff were equally impressive in their front-line service. Exemplary customer care throughout. Gratitude to Dr Moss and the entire team. It's unfortunate that satisfied patients rarely share their positive experiences.

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