East Wing Practice
Jason G. 10 months ago • From Google
Bad
Forced appointments block access to agreed repeat prescriptions
This practice has become increasingly difficult to work with. I manage a long-term condition affecting my back and was advised by a clinician that I could request repeat medication as needed rather than attending regular appointments. However, each time I attempt to obtain this, the practice insists on scheduling a consultation instead. The challenge is that available appointments are typically several weeks in advance, and with full-time work commitments, attending these visits is not always feasible. As a result, I find myself without access to the medication that provides me the most relief during periods when my condition worsens. It seems counterproductive to require both my time and clinical time for appointments when a different arrangement had previously been established. The inconsistency in how requests are handled, combined with extended waiting times and what feels like insufficient consideration for patients' individual circumstances, is frustrating. Those seeking dependable and straightforward care may find this practice does not meet their expectations.
Recently had a few visits but only able to see locum staff, not disappointed at all as both were excellent. I would thoroughly recommend both clinicians as they were very thorough and took an..
East Wing Practice
Nicola C.
The medical receptionist at this surgery is exceptionally helpful and consistently goes the extra mile to assist patients in finding the appropriate care. Nothing seems to be too much trouble, and..
East Wing Practice
Jason G.
This practice has become increasingly difficult to work with. I manage a long-term condition affecting my back and was advised by a clinician that I could request repeat medication as needed rather..
East Wing Practice
Geoffrey A.
I have been a patient at this practice from the beginning and have found the reception team and clinical staff to be excellent throughout. Nothing has ever seemed too much trouble for any member of..
East Wing Practice
Mr M.
This practice fell short of expectations. I would advise caution before attending. The administrative team demonstrated unhelpful behaviour and provided inconsistent information across multiple..
East Wing Practice
Sharon B.
I have been experiencing ongoing discomfort for several weeks now. During my interactions with the practice, I received conflicting information from different clinicians. I felt dismissed when one..
East Wing Practice
Alan O.
Healthcare professionals communicating in a manner that feels patronising, combined with decisions to discontinue medications that were providing symptom relief and improving daily functioning,..
East Wing Practice
PAGER1968 P.