Quayside Medical Practice
DM
Dawn M. 7 months ago • From Google
Bad
I attended an appointment scheduled for mid-afternoon and arrived approximately fifteen minutes early, as is my usual practice. The receptionist directed me to the appropriate waiting area. However, I remained waiting well beyond my appointment time. I observed several patients who arrived after me being called through ahead of me. I stayed in the waiting area throughout, concerned about missing my name being called. After an extended wait of around two hours, a member of staff approached me at the desk. I was informed that I had been marked as a non-attendee, and an apology was offered with an explanation that the practice had been experiencing computer system difficulties. I expressed my view that this seemed unlikely to be a technical issue, given that I had clearly observed approximately seven to ten patients who arrived after me being seen before me, which suggested a human error rather than a system malfunction. I was asked to rebook for the following day. I declined this, explaining that I work early mornings and would not be able to return. I asked whether the clinician could see me before the end of their shift, which was imminent. The clinician agreed to see me, which I felt resolved the situation.
Stephanie S.