Quayside Medical Practice

The practice manager's promises of improvement have proven hollow, with conditions deteriorating further. The persistent issues remain: impossible phone access, calls dropping after lengthy waits,..

During my in-person consultation, the physician ordered additional blood work and indicated she would handle the prescription without further discussion. Once the test results arrived, the..

I'm repeatedly experiencing appointment cancellations, where they simply dispatch a text message and instruct me to reach out to them. Whenever I attempt to call, I'm consistently stuck in an..

I am deeply disheartened to report my disappointment with a medical practice I've trusted for over five decades. Their rigid system requires calling at 8am sharp for an appointment, which would be..

Attempting to schedule an appointment for three consecutive days has been futile Wasted half an hour waiting on hold since early morning, only to be abruptly disconnected and now unable to reach..

Since joining this medical practice nearly two years back, every interaction with their team has been exceptional. Today's consultation was particularly impressive - I felt completely heard, and the..

Zero stars would be my rating if possible. I attempted to schedule a phone consultation, only to be informed that the earliest available slot is nine days away. If you're seeking medical assistance,..

Haven't consulted with the doctor, but the front desk staff was incredibly supportive in helping me manage my medication needs.

I ordered my mums px late via email I called the practice to explain the reason why and apologised Came to the surgery next day to collect and was told it was not signed Was told to go back at..

I scheduled my daughter's 3-year vaccinations through the reception desk, knowing they were due at this age. Despite the receptionist asking for my daughter's date of birth, I arrived today after..

I sought an immediate medical consultation and phoned early Tuesday morning at 8am, only to encounter a complete lack of response for the initial five minutes before the call abruptly terminated. It..

The employees display a total lack of concern, informing me my scheduled visit is a month away, contradicting both the app's current date and a previous phone confirmation. When I emphasized the..

Getting in touch with customer support is an incredibly time-consuming and frustrating experience, with seemingly endless wait times on the telephone.

Initially, our experience seemed promising, but their service has rapidly deteriorated. Scheduling appointments has become increasingly challenging, and the staff's demeanor has shifted from..

Welcoming and personable employees

Despite hearing numerous negative accounts, I must respectfully differ. While I'm not a frequent patient, over the past three weeks I've needed to contact the clinic for urgent same-day..

Scheduling an appointment here is a complete disaster. As soon as you try calling at 8am, they disconnect the call, and when you immediately redial, you're suddenly 20th in line and lose any chance..

Stuck on hold for nearly half an hour, positioned first in the queue, only to be informed of technical issues and advised to terminate the call!!! Attempted to reconnect 8 separate times, yet..

My experience with this medical practice has undergone a total transformation. Previously, I would feel anxious about reaching out to the doctor, but now communication is effortless, the staff are..

I attended an appointment scheduled for mid-afternoon and arrived approximately fifteen minutes early, as is my usual practice. The receptionist directed me to the appropriate waiting area. However,..