SW

Stanley W. one year ago • From Google

Rating

Bad

Form handling caused serious privacy concerns and distress

Following nearly three weeks of pursuing completion of an administrative form that was assured to be ready by a specific point during my appointment, I was informed that a member of the management team had decided to forward it to another facility without my consent. As someone managing a serious health condition, I felt this action breached my confidentiality. My distress at this situation led to an emotional response, after which I was asked to leave the premises. I spent time in the car park attempting to regain my composure. A staff member from reception noticed me in visible distress but did not offer any assistance. The clinical staff I encountered during my visits provided excellent care. However, I found certain administrative personnel to be dismissive and overly focused on their own authority. I believe this practice would benefit from external oversight to ensure proper standards are maintained and that patients receive appropriate support during vulnerable moments.

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