SD

Susan D. one year ago • From Google

Rating

Bad

Form system blocks older patients from booking

The new appointment booking process feels overly complicated. I attempted to complete the online form but encountered a barrier at the NHS number field, which I wasn't aware I needed. After calling back, the receptionist indicated this information wasn't necessary, yet the system wouldn't proceed without it. Once I explained the issue, she eventually provided me with the number. This approach raises concerns about accessibility for older patients who may not be comfortable using digital systems. It seems the practice may be discouraging certain patients from seeking care. This could contribute to increased pressure on emergency services and longer waiting times elsewhere in the NHS. The previous booking method would be preferable.

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