SM

Stephen M. 4 years ago • From Google

Rating

Bad

Forty-five minute queue left me without an appointment

As someone who has never needed to take sick leave before and was unfamiliar with how to access care, I felt disappointed by the appointment booking process. I was instructed to phone at 8am when slots became available, and I did so as directed. However, after waiting in a queue for 45 minutes, I was informed that all available appointments for that day were taken and advised to attempt booking again the following day. While I recognise that NHS staff perform admirably, I believe the current system has significant limitations and likely creates considerable frustration for those working within it.

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