Betts Avenue Medical Group
DR
Dawn R. one year ago • From Google
Excellent
I have noticed considerable negative feedback on this platform, but I must respectfully disagree with several of those comments. I have been a patient at this practice for many years and have recently experienced significant health challenges that required me to leave work. The support I have received during this difficult period has been exceptional and I cannot speak highly enough of it. The reception team are simply following the protocols they have been given by management. While one particular clinician may initially seem detached or disengaged, this impression does not reflect their actual approach to patient care. In my experience, this doctor is among the most thorough and attentive I have encountered at the practice over the decades, taking genuine time to review patient histories comprehensively. I have always believed, as previous clinicians at the surgery have advised, that maintaining continuity with the same healthcare provider for ongoing issues is important for effective management, as switching between different doctors for the same condition can lead to fragmented care. The clinician in question has generously returned to work part-time to support the practice, and while same-day appointments are sometimes offered, it is understandable that unforeseen circumstances occasionally prevent this. For those with access to transport, requesting an appointment at an alternative location when the doctor is based there may provide additional availability options.
Colin K.