Ponteland Medical Group

The clinician at this practice has consistently been very supportive and provided valuable assistance during some challenging periods. The online consultation service operates efficiently whenever I..

I am a patient at this practice, but I am not satisfied with my experience. I feel that the care provided has been inadequate and unhelpful. I have multiple health conditions, but I have largely..

Disappointing and frustrating experience with the service provided. The practice is difficult to reach by telephone and requires patients to use their online system, which results in lengthy waiting..

The receptionist was extremely helpful during my visit this morning. I really appreciate it!

The administrative team and clinical staff have demonstrated consistent helpfulness and support throughout a demanding period. Sincere appreciation goes to everyone involved for their efforts during..

I have been fortunate and have rarely needed medical attention. However, I recently developed a concern that required professional assessment. I submitted an online consultation form and received a..

I was running behind schedule for my appointment, which had taken several weeks to arrange. I made multiple calls during my journey to notify the practice of my delay. When I arrived, there was a..

Disappointing experience overall. I have found the appointment and information systems at this practice to be problematic. On multiple occasions when I have contacted the surgery, I have received..

Excellent service and advice received from the medical team.

Disappointing experience overall. When you manage to secure an appointment and receive care, the experience is positive. The clinical staff are approachable and professional. The challenge lies in..

The service provided has consistently been satisfactory.

Having been a patient at this practice for over 20 years, I have generally avoided leaving negative feedback until a recent experience affected my family member. She submitted an online request..

It can be somewhat frustrating having to wait when calling, though I do eventually get connected. The administrative team provides good support and the clinical staff deliver excellent care. I have..

This has been the most disappointing medical practice I have experienced. I was sent away to observe how my condition would develop, despite attending because of significant discomfort. It seemed..

Disappointing experience. When I needed to see a doctor, I was directed to complete an online consultation form, which would supposedly be reviewed by a clinician at the practice who would contact..

I consistently manage to secure appointments within a reasonable period, and the clinical staff provide excellent care. The reception team can be variable in their service quality, though on balance..

Still waiting to hear back regarding booking travel vaccinations. It has been two weeks without contact despite making multiple attempts to reach the practice. Very disappointing service experience.

I generally have positive views of this practice and believe they typically provide good care. However, I experienced a frustrating situation today when attempting to book an appointment for my..

I spoke with a member of the reception team first who was incredibly polite and friendly and provided exceptional assistance, going well beyond what was expected. Thank you! I then consulted with a..

I recently attended an appointment with a member of the nursing team and a colleague (I recognise I was a challenging patient to work with). Both staff members were exceptionally courteous and..