Southmead Surgery
MT
Matt T. 3 years ago • From Google
Excellent
I'm thoroughly impressed with the care provided by Southmead Surgery. Overall, I've found the staff to be consistently warm, competent, and supportive - though there are occasional moments of brevity in conversation, which I understand given my own past experience working with the public. Since the birth of our daughter a few weeks ago, we've been more frequently engaging with the practice and want to specifically praise the team - Dr Hirani and Jenny at reception have been particularly outstanding. My two constructive observations would be: 1) In my younger years, I recall always seeing the same GP, which created a sense of continuous care. That personal connection seems absent now (I acknowledge this might sound like typical generational grumbling, but it's genuinely felt) - though this isn't unique to this specific surgery. 2) The appointment booking process is equally frustrating and not limited to this practice. With a newborn who often disrupts our sleep until dawn, attempting to secure an appointment by queuing at 8:30am is challenging. I'm convinced more efficient booking methods exist, and I remember when advance appointments were standard. While I recognize this likely stems from widespread NHS funding challenges, it's worth highlighting.
Matt T.