Blackthorn Health Centre

Single staff member handling reception on a Monday morning. Spent 35 minutes waiting to return items to the medical facility, with a line of 8 people behind me and only 4 ahead. The waiting area was..

My initial interaction with this medical practice was far from satisfactory. I urgently needed a replacement EpiPen for my anaphylaxis, yet was dismissively told they have no available appointments..

The medical practice has become completely disorganized since absorbing patients from Burseldon Surgery's closure. The physicians appear utterly indifferent to patient care, and securing an..

Excellent training session! Top-notch customer support Thoroughly satisfied

Exceptional service from the team Donna completely resolved my problem and followed up with a comprehensive solution!! I hope more employees across the United Kingdom could demonstrate her level of..

The phlebotomist, Sue, was incredibly kind and helped me feel completely at ease during my blood draw.

Complete and utter pointless endeavor

Emma, the diabetes nurse, was exceptional. She took the time to break down complex information, ensuring I fully grasped the nuances of my health condition.

The surgical center was great, and the front desk staff were particularly friendly, especially the two younger blonde receptionists. However, I do have a concern. During my blood draw, I was..

After phoning to schedule an appointment early in the morning and enduring a 25-minute wait, I was redirected to use the Anima platform to submit my request. Hesitantly following their instructions,..

Consulted with a doctor yesterday regarding my child. They returned my call with impressive speed, and the physician we conversed with was incredibly warm, courteous, and supportive.

Truly outstanding customer support, much appreciated

Once a reputable company, they've now devolved into a complete mockery. There are days when they simply don't answer phone calls. Absolutely ridiculous. Their failure to provide basic customer..

Isaw nurse Paula today! Iwas feeling anxious over having b.p. taken ! She gave me a lovely chat to relax me and in fact on the 3rd go ( by being kind and patient ) my reading was excellent !..

Stopped by for my blood draw and was pleasantly surprised to be processed quickly, actually finishing ahead of my scheduled slot.

I arrived for my scheduled blood draw at 9 AM, and the procedure was completed swiftly in just five minutes. The personnel were welcoming and professional. However, I noticed several individuals..

Upon notifying the surgical staff about my father's passing, the receptionist attempted to demean me and falsely claimed I was fabricating the information in a crowded waiting room. Such..

Absolutely fantastic from start to finish. The healthcare professional I encountered was incredibly warm and helpful, transforming my initial anxiety and concern into a sense of reassurance that my..

Friendly front desk personnel facilitated an in-person consultation with my general practitioner on July 11th, 2023. Extremely pleased with the service.

I received exceptional care and support during a challenging time while traveling. The staff demonstrated remarkable compassion, empathy, and genuine kindness. Much appreciation!