CC

Claire C. 3 years ago • From Google

Rating

Great

Friendly docs, tricky online booking

The medical staff here are wonderfully compassionate. However, scheduling an appointment has become increasingly challenging, especially for those who aren't tech-savvy, which particularly impacts elderly patients who likely require medical attention most urgently. If you can navigate the process - either through Accurx online at 8am or via 111 (though the latter can involve lengthy waits), you'll receive a callback and be seen if medically necessary. Requesting repeat prescriptions online is straightforward, though occasionally medications mysteriously vanish from the list, forcing you to re-engage through Accurx to reconnect - a somewhat tedious process. The Accurx system also inexplicably blocks access during afternoon hours, even for basic inquiries, which I find completely unacceptable.

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