Woodhouse Medical Practice
GM
Gnasha M. 4 years ago • From Google
Average
The clinical staff at this practice are consistently approachable and provide appropriate care for patients' health concerns. The majority of reception team members are courteous and supportive, which is commendable given the demanding nature of their position. However, I have encountered some challenging interactions with one particular member of the reception team on multiple occasions. During one instance, when I was experiencing a severe respiratory infection, a family member contacted the surgery to request an appointment on my behalf. They were informed that no further appointments were available that day, which was understandable. The staff member suggested attending the local walk-in centre as an alternative. Due to the severity of my illness at that time, I was unable to travel independently as I do not have access to personal transport. My family member also communicated that I have experienced anxiety since childhood, which would prevent me from attending without support. The staff member responded by suggesting I was being unreasonable. On a separate occasion, whilst staying with family away from home, I ran out of my asthma maintenance medication. We contacted the practice to request that a prescription be sent to a nearby pharmacy and explained our circumstances. The staff member asked whether we could collect it from my home address, which would have required a two-and-a-half-hour round trip. They stated this was my responsibility to arrange, which I acknowledge is a fair point. I had located an inhaler with only a limited number of doses remaining, which I had not realised at the time of collection. The staff member appeared frustrated and was unable to offer a practical resolution, mentioning that processing could take up to two days. Eventually, we resolved the situation by contacting the local pharmacy directly to request they liaise with the surgery. Both of these interactions felt unnecessarily complicated and left me feeling like a burden, when a medical practice should be a welcoming place to seek healthcare support. That said, the majority of my appointments at this practice have been satisfactory, and I wanted to highlight these two specific interactions for consideration.
Saff J.