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Finding B. 3 years ago • From Google

Rating

Great

Friendly doctors, but rocky reception desk

I've been a patient at this medical practice for a while now, and the physicians are truly exceptional. They're fantastic, and I have absolutely zero criticisms about their care. The problem lies entirely with the front desk staff. Multiple times, the reception team has completely disregarded or contradicted the instructions given by my doctor. For instance, my doctor might say, "Contact me in a few days if these medications cause you any issues, and I'll help you find an alternative." But the reception staff's response is typically, "Your next available appointment is in 10 days, and I won't even bother relaying your message." Their attitude is incredibly frustrating and unhelpful. So while the doctors deserve a perfect 10/10 rating, the reception staff get a mere 5/10 for their uncooperative and dismissive behavior.

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