MA

Muhid A. one year ago • From Google

Rating

Bad

Friendly doctors but terrible front desk service

I've been a loyal customer for over 15 years, and while they were previously great, the past year has seen a dramatic shift in their customer service. The receptionist has consistently displayed an unacceptable attitude, and when I attempted to discuss my concerns with management, I was met with even more disrespect. Every single visit—whether for myself or my family—involves a frustrating 15-20 minute wait, which is disruptive to people's professional schedules. The doctors themselves remain excellent, but the practice desperately needs to address how their front desk staff interact with patients.

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