KR

Karen R. 2 years ago • From Google

Rating

Bad

Friendly doctors overshadowed by terrible receptionist

The medical staff are excellent, but the front desk personnel are a significant letdown. They desperately require instruction in professional customer service. Their attitude is discourteous and dismissive. I was abruptly instructed to visit urgent care and then summarily disconnected. These employees substantially undermine the practice's reputation. The service they provide is substandard. Being evaluated by an untrained administrative worker who lacks any medical credentials, determining whether you merit a callback from an actual healthcare professional, is truly frustrating and unacceptable.

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