UI

Unknown I. 10 months ago • From Google

Rating

Great

Friendly female staff save the day

The surgical procedure here is excellent, with compassionate doctors who genuinely pay attention and provide support. The female reception staff are wonderful - friendly, courteous, and consistently helpful with bright smiles. However, my interactions with the male staff at the front desk have been quite negative. They appear unresponsive and become defensive when approached about scheduling issues. If you attempt to discuss a problem, they immediately become aggressive and confrontational, making you feel like you're attacking them rather than seeking resolution. They show zero interest in understanding the underlying concerns. I've experienced this unprofessional behavior twice during phone conversations, and I'm unsure if it was the same individual both times.

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