JP

Jamie P. 4 years ago • From Google

Rating

Great

Friendly gps and mixed reception team vibes

New to the area and slightly anxious about joining this practice based on previous reviews. Compared to my London GP, it's remarkable that the reception team actually answers the phone promptly (within two rings!!!) The initial receptionist I interacted with was incredibly warm and welcoming. Meeting her in person revealed even more helpfulness. Compassionate demeanor. The second receptionist has an abrasive tone and seemingly radiates negative energy (towards everyone) seemingly unaware of her impact. More of a social awkwardness. While she irritated me, the female GP more than compensated during my health check. Subsequently, I've had several phone interactions (with another receptionist, professionally direct which I appreciate) where every call was excellent and she efficiently secured me appointments within a week (non-urgent) while thoroughly addressing my queries. My subsequent appointment with a different female GP was equally delightful and empathetic. I didn't feel rushed, and she genuinely listened. The 4th receptionist interrupted my examination by knocking and nearly entering without permission. The GP was profusely apologetic, and I wouldn't have mentioned this except the receptionist was somewhat discourteous when I attempted to discuss it. She appeared busy but didn't match the exceptional service provided by the other two receptionists (first and phone), so overall, the reception team and both GPs are a mixed experience. I've provided this comprehensive review because I believe in acknowledging good service, and the existing reviews nearly deterred me from choosing this practice. Perhaps that explains the apparent low patient volume?

Other reviews for Abbey Medical Centre