Central Surgery

I've been stuck on hold for nearly two hours trying to reach a receptionist, and I'm still waiting. This is an absolutely appalling and disgraceful level of customer service.

I received criticism from a physician who claimed my weight was responsible for my diabetes, but the diabetes team at St. Cross Hospital has been supportive and recognizes my progress. I was..

It might be a relatively new system, but wow, the online 'Contact the GP' platform is absolutely fantastic!!! Multiple times since its implementation, I've successfully submitted my request..

I underwent a vasectomy at this clinic during the pandemic-stricken year of 2020, and the service was truly outstanding. The staff ensured I was thoroughly informed about every aspect of the..

I was struggling to arrange a recurring prescription, which proved to be incredibly challenging. After sending an email to the medical practice, a wonderful staff member named Kelly promptly..

I've been desperately attempting to schedule a medical consultation for three consecutive days without success! Every time I call during their peak hours at 8:30 AM and 1 PM, all available slots..

What a complete disaster - I showed up well ahead of my scheduled time, only to be informed the doctor was merely 'a bit delayed'... yet after spending over 90 minutes here, conducting an entire..

Central Surgery has truly stepped up their game. Their digital booking platform was incredibly user-friendly, and I managed to secure a physician consultation at 11am on the very same day. I..

For months, multiple general practitioners at my local practice disregarded my symptoms as mere anxiety, despite me scheduling 6-7 appointments to express my growing concerns. I persistently..

It seems they've made significant progress. The staff at the reception, whether in person or on the phone, are absolutely delightful. Given the large number of patients they handle, I consistently..

Completely unsatisfactory. Total lack of patient care. Impossible to communicate with or schedule a consultation with a physician. No medication provided for a persistent health issue.

I reached out to central surgery regarding a scheduling issue, and the staff member I interacted with was extremely discourteous. When I requested to reschedule my appointment, their response was..

A truly subpar medical practice that stands out as the worst healthcare provider in the entire area

Complete farce. Endured 4 weeks of futile attempts to secure an appointment, persistently calling daily right when they open, only to be repeatedly informed no slots were available. Upon finally..

I'm not a frequent medical clinic visitor, but this practice has significantly improved with their recent system upgrade. The ability to secure same-day appointments and the warm, welcoming staff..

Central Surgery has been satisfactory throughout my life until now. However, since/after covid, their service has deteriorated significantly, and that's no justification. It seems nearly impossible..

The quality of service continues to decline. The reception area is staffed with unhelpful personnel, and every single task - whether scheduling appointments, requesting prescription refills, or..

Regardless of when you call, you'll waste two hours waiting on hold, only to discover that no appointments are available.

Exceptional customer experience from start to finish. I submitted my appointment request early morning, and received a prompt callback within an hour. By 11am, I was seen by Nathan, who demonstrated..

The past couple of times I sought medical assistance, I booked an appointment through the NHS app. Each instance resulted in a prompt phone consultation within half an hour, followed by an in-person..