CM

Clare M. one year ago • From Google

Rating

Excellent

Friendly practice where you're remembered and appointments are easy

Unfortunately I had to relocate away from the area in late 2023 due to a house move. I had been registered with this practice since arriving in the area in 2012. There was only one negative encounter with a clinician who displayed an unhelpful manner, and they subsequently departed the practice. The clinicians, reception team, nursing staff and others have consistently been pleasant and supportive. My former partner and I developed good relationships with various team members, and it has been gratifying to be recognised by them. The care I received was always comprehensive, delivered with compassion and consideration. Throughout my time as a patient, I experienced no difficulties obtaining appointments and same-day availability was typically achievable. Many of the current staff members were present when I first joined the practice. The practice fully merits its excellent CQC rating. My current surgery, which holds a high rating within my area, provides good care but lacks the same personal touch. I do find myself missing the sense of individual attention that the previous practice offered, which my new surgery has yet to provide. Thank you for the excellent service provided.

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