Mansion House Surgery

I have consistently had positive experiences with this practice. I have always been able to reach them by calling at opening time and have successfully obtained appointments, whether in person or by..

I'm delighted with my decision to select this practice. The team demonstrated exceptional warmth and professionalism throughout my experience.

I have been a patient at this practice for over three decades and have consistently had a positive experience. I have always been able to access appointments when required, and the clinical staff..

The practice appears poorly organised with inadequate communication between clinical and administrative staff. Appointment waiting times are lengthy, even for those with scheduled slots. There seems..

The clinical care received fell short of expectations, with the patient subsequently requiring emergency department attendance. A local pharmacy provided more helpful and reliable guidance on the..

This practice stands out as an excellent choice in the region, with highly skilled clinicians and a dedicated team.

Poor appointment booking system The reception team appears to struggle with managing phone enquiries and call handling

I attended an appointment some time ago regarding persistent back discomfort. After reviewing my medical history, the clinician suggested that this type of pain is a natural consequence of human..

This feedback does not reflect on the clinical staff at all, as that would be unfair. The concern is directed at the management level. I have been waiting for an extended period for my records to be..

Efficient and straightforward visit.

Excellent experience at this practice. The reception team and staff were very welcoming and helpful, assisting with registering a companion as a temporary patient and arranging an appointment for..

I'm extremely frustrated with the approach to medication management here. I was prescribed something and then it was stopped without proper communication. I've been waiting nearly three weeks for an..

The reception team demonstrated promptness, friendliness and efficiency, alongside excellent support services that maintained comprehensive immunisation documentation and offered helpful guidance...

I recently had the pleasure of experiencing the care provided by this practice for multiple family members. The entire team, including reception staff and clinical personnel, responded promptly and..

I found the reception staff to be discourteous. Despite approaching the interaction with politeness and respect, I felt I was not treated with the same consideration. I experienced being interrupted..

The reception staff were dismissive regarding mask-wearing exemptions, despite having valid reasons not to wear one. They appeared to lack understanding of exemption policies and could benefit from..

I was extremely disappointed by the approach taken by the practice management regarding my situation. Having been a patient at this surgery for many years, I found it upsetting to be removed from..

The clinical team at this practice demonstrates competence and professionalism. Unfortunately, the administrative side presents a contrasting experience. Obtaining appointments in a reasonable..