Regent Medical Centre

The clinical staff are consistently pleasant and supportive, however the reception experience can be challenging. Interactions at the desk tend to feel unwelcoming, which makes contacting the..

The receptionist's manner was unpleasant and unhelpful during a visit for screening. Upon arrival, I was directed to check in using the screen-based system, though it later appeared this may not have..

I have been waiting for an extended period without receiving the expected referral. The only guidance I received from the administrative team was to consider seeking care elsewhere. The reason..

The quality of care at this practice has declined significantly over time. During my recent appointment, I found the clinician to be dismissive, domineering, and unwilling to engage with my concerns.

I have been a patient at this practice for 30 years and have consistently spoken positively about it, as the clinical staff demonstrated the standards I would expect. Following the merger with..

The receptionist's demeanor was not welcoming.

The nursing staff member I recently saw for blood tests was excellent. One of the kindest and most approachable professionals I have encountered. Their compassionate approach was exceptional. They..

Have been great with me recently! Particularly the staff member today who went above and beyond to find out what was going on with an ongoing referral! Thanks!

Brilliant experience with the reception team who helped arrange the appointment my daughter needed. We saw a clinician who was a breath of fresh air, really taking time to listen to both me and my..

I'm very impressed with every aspect of my experience this week. The clinician I saw has listened, acted and responded amazingly quickly both in-person and online. The phlebotomist who took my blood..

I have experienced several disappointing interactions with this surgery, including one significant incident that I felt raised concerns at the time. I chose not to pursue the matter further after..

The appointment booking process over the phone was remarkably efficient. I completed all the necessary information on the website and submitted supporting documentation, and received a call back..

I was given a diagnosis of a respiratory infection and was informed that my prescription would be sent to a pharmacy for collection on the same day. However, after a day had passed, I discovered..

It's difficult to secure an appointment here despite making multiple attempts to contact the practice, and I'm frequently redirected to other services. The positive aspect is that the clinical staff..

Over the last few months I have needed to contact the surgery on several occasions to arrange appointments and request additional prescriptions. The service I received from the reception team and..

The front desk staff member was excellent. Although they were handling a call, they promptly acknowledged me and assured me they would attend to me shortly. When the call extended beyond their..

Significantly better than before. Appointments available on the same day, minimal hold times when calling, streamlined processes, supportive staff, and clear information sharing. The newer member of..

The receptionist was unhelpful and displayed a lack of courtesy. There seemed to be little regard shown for patient needs during interactions at the desk.

A member of the reception team is an absolute asset to this surgery, professional, courteous, understanding, and goes above and beyond to help. They are an absolute delight to speak to and if they..

The appointment went really well!