Fusehill Medical Practice

The phone service was extremely difficult to access and the staff interactions were unpleasant.

Attended this location following an online appointment. The staff member was considerate, however the overall experience was deeply disappointing. This is not my usual practice location but part of..

My young child was unwell and sent home from school, with a request for a medical assessment. I called at midday and was offered a telephone callback appointment. When the clinician rang back, they..

I am providing feedback on behalf of my husband regarding his recent visit to collect a document he had requested earlier in the week. Unfortunately, the item was not available for collection when..

One of the most frustrating medical practices I have experienced in the UK. The primary issue is the difficulty in reaching them by telephone, particularly during early hours when attempting to..

Excellent experience. I was able to secure an appointment with the nursing staff very quickly after making contact. When I attended, I was seen promptly without any delay.

Attending an appointment for blood pressure monitoring and routine testing was a positive experience. The healthcare professional I saw was particularly supportive and helpful throughout the visit.

I have been attempting to secure an appointment for several days without success, being told repeatedly that no slots are available. The receptionist directed me to several options: an early..

The customer service experience was deeply disappointing. It is difficult to understand how staff members in general practice settings, where patients may be reaching out during vulnerable moments,..

I contacted the practice to ask a straightforward question on behalf of my mother, but when I provided her name to the receptionist, I was told that wasn't her name on their system.

Attended an appointment with the specialist nurse. The appointment ran on schedule, and the staff member was extremely helpful and friendly. A trainee was also present during the visit and..

Can't get an appointment, they're still doing the ring back at 8AM tomorrow for the rest of your life until you die nonsense. I'd highly recommend registering elsewhere.

Ordered medication through my usual pharmacy as I normally do. Still waiting for the practice to issue the prescription and nearly two weeks have passed. Contacted reception and was told a..

Outstanding booking process and notification system; prompt and professional healthcare team.

Called the practice and the line was disconnected on me. When I rang back, I spoke with reception staff who came across as dismissive and unhelpful. An emergency appointment was arranged for my..

The staff were quite unwelcoming. When I enquired about a vaccination service, I was directed elsewhere and told to seek the service privately. When I questioned why this particular service wasn't..

I was very satisfied with the care and service provided to me.

The healthcare professional I saw was exceptionally kind and approachable. They took time to walk me through each stage of my visit in a clear manner. I'm very grateful for their care. The clinical..

This practice needs to close. It's impossible to get an appointment with a clinician. The reception team seems more interested in confrontation than helping patients. The overall experience is..

The nursing staff member I see is really good and always pleasant!!