Chastleton Medical Group

Generally a satisfactory practice, however I have not yet been offered a particular vaccination and the surgery appears to have progressed to administering vaccines to the next age bracket.

Outstanding medical facility. Couldn't ask for better support. The team throughout demonstrates consistent kindness, excellent organisation, and genuine patience with patients.

Excellent practice with outstanding receptionists who are always willing to help. The clinical team members are compassionate and genuinely invested in patient wellbeing.

When calling this medical practice, experiencing consistently busy lines and difficulty reaching someone to discuss health concerns presents a significant barrier to accessing care. The inability to..

First time I have contacted this Medical Group, following a difficult family circumstance. The staff and the healthcare professional I spoke with were efficient, friendly, caring and..

The practice seems unable to manage even the most basic operations, with the past decade showing consistent decline. There have been staffing changes accompanied by concerns raised directly with..

A decent practice when appointments are available, though the phone lines tend to be overwhelmed during peak morning times and the online booking system operates on a first-come-first-served basis..

Thank you for providing such excellent service today. The receptionist demonstrated professionalism and genuine understanding throughout my visit. I really appreciate the care shown by the clinical..

Just attended for my vaccination appointment. Received a warm and welcoming greeting - the procedure itself was excellent and I was given clear information throughout. The whole experience was so..

I have had multiple appointments regarding women's health concerns, experiencing significant symptoms that I felt warranted urgent attention. However, I was advised that my situation was not..

I recently joined this practice, but I found the customer service to be disappointing. The appointment system does not offer advance booking options. I was advised to contact an alternative service..

Difficulty obtaining an appointment has been a source of considerable stress.

I have found it difficult to access appointments with a GP at this surgery. The waiting time for available slots has been considerable. I am uncertain about the current state of services at this..

The team here is wonderful and the clinical professionals are outstanding.

The updated appointment system has made it considerably more convenient for patients to access care, eliminating the need to queue for extended periods only to find that slots are..

It has been extremely difficult to secure an appointment. After attempting to book for an extended period, I have made no progress. The standard response received has been that no slots are..

The new appointment system they have introduced is absolutely brilliant, no more waiting for hours in the morning just to try and get an appointment only to be told there are none available. I know..

Excellent practice. The team members are consistently helpful and compassionate. I have had nothing but positive experiences throughout my time as a patient here.

Extremely disappointing experience. Unless you can predict health issues well in advance, this service is not practical for urgent needs. The website is confusing and unclear about how to access..

Excellent experience from start to finish. I completed an online form and received an appointment within five days. When I arrived, I was seen promptly at my scheduled time. The appointment itself..